Novant launches Aubrey, an AI virtual assistant, with first deployment in the Charlotte region
A perioperative-care pilot for select procedures in Charlotte — the first of its kind in the Carolinas — built with Qventus and run inside Novant's clinical workflow.
Novant Health introduced Aubrey, an AI-enabled virtual assistant designed to support both patients and care teams. The first patient-facing use is a phased perioperative pilot built with Qventus, rolling out for select procedures in the Charlotte region.
What Aubrey does
- Personalized outreach and clear pre-op instructions
- Round-the-clock support via text
- Scheduling, parking, and day-of-surgery guidance
- Escalation of early concerns back to the care team
Governance
Novant frames the deployment as a supportive tool, not a replacement: Aubrey runs in a HIPAA-compliant environment with human oversight throughout the workflow. The assistant supplements clinical staff rather than substituting for them.
Why this matters for Charlotte
Unlike most AI announcements that name no specific deployment geography, Novant explicitly names the Charlotte region as Aubrey's first home. It is the most concrete locally-relevant AI launch from a major regional system in this window — a clear signal that Charlotte is becoming a deployment site, not just a strategy conversation.
Read the announcement
The full release is published on the Novant Health newsroom.
Read on Novant Health →Charlotte Health Tech Briefing
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